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[Do we Choose the Right Measures to Avoid Coercion? - A Survey of Service Users who Experienced Coercion About
Kolja Heumann1,2, Luise Stückle1, Andreas Jung3
1Arbeitsbereich Klinische Psychologie und Psychotherapie, Universität Hamburg.
Aim:
We investigated which milder measures service users perceive as helpful to prevent coercive measures and in which extent these measures are offered.
Methods:
A sample of 155 former service users who experienced coercion was recruited and questioned via online or paper pencil survey.
Results:
On average, participants reported to have received 4.7 from a total of 25 milder measures. The measures, which where most frequent rated as potentially helpful where "crisis talks", "considering needs" and "showing interest". The analysis showed a negative relation between the frequency of offered measures and the frequency these measures where rated as potentially helpful. 86 % of the participants reported low satisfaction with treatment overall.
Conclusion:
It seems, that in escalating situations service users do not receive the measures they perceive as helpful. In order to prevent the use of coercive measures staff members should focus on crisis talks and a need-orientated, empathic interaction.
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