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Updated: Nov 11, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The human dimension, a driver in nurses' approach to quality]
Nathalie Constant1, Jean-Charles Verheye2
1Hôpital Raymond-Poincaré, direction des soins, 104 boulevard Raymond-Poincaré, 92380 Garches, France.
Abstract:
In a healthcare facility, the way in which health professionals envisage quality can explain the different levels of investment observed. Documentary research into the representations of quality among caregivers identified the human and regulatory dimensions which influence their engagement. It opens up prospects for the involvement of lead nurses for quality, trained in encouraging a change of perspectives and the appropriation of a quality culture.
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