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Act of Consoling Helps Those Who Console: A Multicenter Observational Survey Study in Hospice Services
Federico Nicoli1,2, Elena Montaguti1, Alessandra Gasparetto1
1Center for Clinical Ethics, Department of Biotechnology and Life Sciences, University of Insubria, Varese, Italy.
Abstract:
The contemporary scientific literature documents a lack of attention toward the act of consoling put into practice by health care professionals (HCPs) in hospice services. To describe the act of consoling and its meaning for hospice-employed HCPs. A multicenter observational survey study was performed through a paper-based questionnaire. The study was sent to the directors of 10 hospices in Northern Italy and distributed to 232 HCPs. A total of 218 HCPs responded (94%). The results showed that most HCPs consider the practice of consoling to be essential to their profession, but they also underscored the extreme complexity of the process. The act of consoling is not simply a professional duty defined in contractual clauses. Rather, it is a set of specific communicative practices and skills required of HCPs.
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