Water Conservation During COVID-19: View From the Front Lines

Early in 2020, when the severity of COVID-19 became evident, US water utilities implementing conservation programs had to act quickly to determine how to mitigate changes in their conservation programs and staffing. Prioritization and collaboration helped utility staff settle into their new way of working, which included adapting to online connection with customers and each other. These adaptations might lead to permanent changes. Thanks in large part to the power of technology, many water conservation and customer education programs have continued, with interest and participation even increasing in some cases.