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Related Concept Videos

Social Scripts02:10

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People tend to know what behavior is expected of them in specific, familiar settings. A script is a person’s knowledge about the sequence of events expected in a specific setting (Schank & Abelson, 1977). Essentially, scripts are a particular kind of schema, one containing default values for the features within an event. In the restaurant example, the script's features include the props (e.g., tables, menu, food, and money), the roles to be played (e.g., customer and waiter),...
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Types of Reports III: Telephone and Verbal Reports01:26

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Barriers to Effective Communication II01:21

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
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Quality documentation and reporting share essential characteristics that ensure they are practical and valuable resources for those who use them. These characteristics are:
Factual:  
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The famous and controversial Stanford Prison Experiment, conducted by social psychologist Philip Zimbardo and his colleagues at Stanford University, demonstrated the power of social roles, social norms, and scripts.
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Related Experiment Video

Updated: Nov 9, 2025

Use of a Psychophysiological Script-driven Imagery Experiment to Study Trauma-related Dissociation in Borderline Personality Disorder
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Do Standardized Scripts Improve Interpreter Use by Spanish-Speaking Patients?

Devlynne S Ondusko1, Sheevaun Khaki2, Cassidy Huun3

  • 1Department of Pediatrics, Oregon Health and Science University, 707 SW Gaines Street, Portland, OR, 97239, USA. ondusko@ohsu.edu.

Journal of Immigrant and Minority Health
|April 10, 2021
PubMed
Summary
This summary is machine-generated.

Offering interpreters using specific questions significantly increases utilization for limited English-proficiency (LEP) patients. Asking "In what language do you prefer to receive your medical care?" maximized interpreter use in this pilot study.

Keywords:
InterpreterLimited-English proficiencyNewbornSpanish-speakingVulnerable populations

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Area of Science:

  • Medical Communication
  • Health Equity
  • Patient-Centered Care

Background:

  • Limited English-proficiency (LEP) patients often lack interpreter services, impacting satisfaction and understanding.
  • Optimal strategies for offering interpreter services to LEP patients remain under-researched.
  • Effective communication is crucial for equitable healthcare delivery.

Purpose of the Study:

  • To evaluate the impact of standardized scripted questions on interpreter service utilization among postpartum mothers with LEP.
  • To identify which method of offering interpreters yields the highest utilization rates.

Main Methods:

  • A pilot prospective cohort study involving 55 postpartum mothers with LEP.
  • Participants were randomized into three groups, each receiving a unique scripted question to offer interpreter services.
  • Statistical analysis included ANOVA, chi-square test, and Fisher's exact test to compare utilization rates.

Main Results:

  • Overall interpreter utilization was 80% (44/55 patients).
  • Significant differences in interpreter utilization were observed across the three study arms (p=0.015), with rates of 82.4%, 63.6%, and 100%.
  • The question "In what language do you prefer to receive your medical care?" resulted in the highest interpreter utilization (100%).

Conclusions:

  • The phrasing of questions used to offer interpreter services significantly influences utilization among LEP patients.
  • Healthcare providers can optimize interpreter service uptake by refining their communication strategies.
  • Implementing patient-centered questions, such as inquiring about preferred language for medical care, can enhance healthcare access for LEP populations.