Communication between infertile women and nurses: facilitators, barriers and requirements for improving

Nurses working in infertility clinics need to know effective ways of communicating with infertile women to help them experience their treatment period comfortably. However, they can face various stressors which can reduce the motivation. Therefore, the aim of this study was to evaluate communication between nurses in infertility clinics and infertile women from the perspective of both groups. The qualitative study was conducted in an InVitroFertilization clinic, in Turkey with five nurses and seven female patients. Data obtained from semi-structured interviews were thematically analyzed. Three main themes were identified: facilitators of communication (verbal and nonverbal facilitator), barriers to communication (related to nurses and women), and requirements for improving communication. Factors such as appropriate tone of voice, smiling, provide eye-to-eye contact are expressed by women and/or nurses as facilitators. The high tone of voice, yelling, etc. for women, stress and the low education level of women for nurses were barriers. The requirements expressed by women were nurses receiving training to improve their communication skills, and not having prejudice, while requirements for nurses were enough time, women being sincere, taking psychological support. This paper may provide nurses recognize facilitators and barriers to effective communication with women and include in their care plans.