[Evaluation of the experience of children and parents in a Pediatric service]

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Assessing the Coherence of Parents' Short Narratives Regarding their Child Using the Five-Minute Speech Sample Procedure

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M J Martínez-Roda1, M V Ruiz-Romero2, M Á Torres-Ruiz1

  • 1Unidad de Pediatría, Servicio de Cuidados Críticos y Urgencias, Hospital San Juan de Dios del Aljarafe, Bormujos, Sevilla, España.

Journal of Healthcare Quality Research
|April 17, 2021
PubMed

Insights

Pediatric patient care satisfaction is high for both children and parents, with parents accurately reflecting children's experiences. This study highlights consistent positive perceptions in pediatric observation settings.

Area of Science:

  • Pediatric healthcare
  • Patient experience research
  • Cross-sectional studies

Background:

  • Pediatric patient care involves two distinct user groups: children receiving care and their parents.
  • Understanding the perceptions of both children and parents is crucial for effective healthcare delivery.

Purpose of the Study:

  • To evaluate and compare the perceptions and experiences of children and their parents regarding pediatric observation care.
  • To assess the concordance between child and parent feedback on various aspects of care.

Main Methods:

  • A cross-sectional survey was administered to children aged 4-13 and their parents prior to discharge.
  • A random sample of 125 child-parent pairs was analyzed.
  • Statistical comparison used the Chi-square test, with child-parent agreement assessed using the Kappa index (KI).

Main Results:

  • Overall satisfaction was high and similar between children (99.2%) and parents (100%).
  • No significant differences were found in most aspects of care, including staff interest, treatment, information, and cleanliness.
  • Areas with notable differences included children's perception of food and entertainment, and parents' perception of comfort. Moderate child-parent concordance was observed for speed of attention, time with relatives, and entertainment.

Conclusions:

  • Global satisfaction among children and adults in pediatric observation settings is high and consistent across most evaluated items.
  • Parental surveys serve as reliable indicators of children's views on their healthcare experience.
  • Findings support the validity of using parent feedback to gauge overall pediatric patient satisfaction.
Abstract

Keywords:
CuestionarioEmergencyExperiencia del pacienteMejora calidadPatient experiencePediatricsPediatríaQuality improvementQuestionnaireSatisfacciónSatisfactionUrgencias

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