In Their Own Words: What Do Healthcare Workers Want from Their Organization during the COVID-19 Pandemic?

Area of Science:

• Healthcare worker well-being
• Pandemic mental health
• Organizational psychology

Background:

• Pandemics significantly increase psychological distress among healthcare workers (HCWs).
• Understanding HCWs' specific concerns and wellness needs is crucial during health crises.
• The COVID-19 pandemic highlighted unique stressors for frontline medical staff.

Purpose of the Study:

• To identify the primary concerns and wellness needs of HCWs during the COVID-19 pandemic.
• To explore the dynamic nature of HCWs' concerns in response to evolving pandemic circumstances.
• To provide insights for organizational strategies supporting HCW psychological well-being and resilience.

Main Methods:

• Qualitative findings from a two-stage survey administered to HCWs.
• Data collected from a large acute care hospital in Ontario during the COVID-19 pandemic.
• Analysis of HCW responses regarding their needs and concerns.

Main Results:

• HCWs expressed a strong desire to be heard, protected, prepared, supported, and cared for by their employing organization.
• Concerns were diverse and dynamic, influenced by work, personal life, and the pandemic's changing landscape.
• Key themes included needs for clear communication, safety protocols, and emotional support.

Conclusions:

• Organizations must proactively address HCWs' multifaceted needs to foster psychological well-being.
• Implementing targeted support strategies can enhance HCW resilience during pandemics.
• Listening to and acting upon HCW feedback is essential for effective organizational response.