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Implementing Smart Working in Public Administration: a follow up study.

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Summary
This summary is machine-generated.

Flexible working, or smart working, improved work attitudes and well-being for Italian public administration workers. Enhanced social support is key to mitigating stress and preventing isolation in smart working environments.

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Area of Science:

  • Occupational Health
  • Organizational Psychology
  • Public Administration

Background:

  • COVID-19 pandemic necessitated a rapid shift to flexible working arrangements in Italy.
  • Smart working in emergency allowed continued operations and infection risk containment, especially in public administration.

Purpose of the Study:

  • To assess the impact of smart working on work attitudes, work-life balance, and health outcomes.
  • To investigate changes in these factors before and after a one-year pilot project of smart working.

Main Methods:

  • A longitudinal study involving 187 workers at the Italian Workers' Compensation Authority.
  • Data collected via a web-based questionnaire at two time points: pre-implementation and after one year of smart working.

Main Results:

  • High job demands and low control negatively affect well-being and job satisfaction.
  • Low social support exacerbates the impact of high strain, leading to reduced work engagement and work-life imbalance.
  • Increased social support can buffer negative effects of high strain, preventing isolation and improving well-being.

Conclusions:

  • Findings inform policy development for effective smart working implementation in public administration.
  • Recommendations focus on enhancing health, well-being, and productivity while managing work-life balance.
  • Future research should explore strategies to optimize smart working environments.