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User Perspectives of Diet-Tracking Apps: Reviews Content Analysis and Topic Modeling
Mila Zečević1, Dejan Mijatović2, Mateja Kos Koklič1
1School of Economics and Business, University of Ljubljana, Ljubljana, Slovenia.
Journal of Medical Internet Research
|April 22, 2021
Summary
Diet-tracking apps are popular for weight management, but user reviews show a need for developers to address technical issues and payment transparency to improve long-term user engagement and goal achievement.
Area of Science:
- Digital Health
- Nutrition Science
- Human-Computer Interaction
Background:
- Mobile health apps are increasingly used for health and nutrition management.
- Diet-tracking apps offer user-friendly tools for weight loss and management.
- Understanding user needs is crucial for sustained engagement with dietary self-monitoring tools.
Purpose of the Study:
- To identify key topics and issues users discuss in diet-tracking app reviews.
- To analyze user ratings and feedback to pinpoint areas for app improvement.
- To enhance app usability and support weight management efforts.
Main Methods:
- Collected 72,084 user reviews from Google Play Store for 15 diet-tracking apps.
- Applied text-mining techniques, including topic modeling and topical n-grams.
- Analyzed user feedback to extract 11 distinct topics and identify frequently mentioned n-grams.
Main Results:
- Users generally rated diet-tracking apps highly (average 4.4/5).
- Positive feedback focused on app usability and tracking functions.
- Negative feedback highlighted issues with adding new foods, technical problems, and app charges.
Conclusions:
- Improving technical support and payment clarity can enhance user loyalty.
- Addressing user-identified issues can help motivate long-term app use for nutrition goals.
- Developers should focus on technical problem resolution and transparent financial policies.
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