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Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence

Dexia Zang1, Chang Liu1, Yan Jiao2

  • 1Department of Management and Human Resources, Business School, Hohai University, Nanjing, China.

Frontiers in Psychology
|May 3, 2021
PubMed

Keywords:
abusive supervisionaffective commitmentaffective events theorycustomer orientationproactive customer service performance

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