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Virtual Consultations: Young People and Their Parents' Experience
Stephanie Proulx-Cabana1, Terry Yvonne Segal1, Anna Gregorowski1
1Paediatric and Adolescent Division, University College London Hospitals NHS Foundation Trust, London, UK.
Virtual consultations are safe and helpful for young people and their families. However, healthcare providers should ensure young patients have confidential time alone with them during virtual appointments.
Area of Science:
- Adolescent Medicine
- Digital Health
- Patient Experience
Background:
- Virtual consultations rapidly adopted during the COVID-19 pandemic.
- Adolescent healthcare presents unique challenges for remote care delivery.
Purpose of the Study:
- Evaluate young people's experiences with virtual consultations.
- Assess the provision of confidential spaces for adolescents during virtual care.
Main Methods:
- Anonymous online survey distributed to UK youth (10-18 years) with experience in virtual consultations.
- Analysis of survey responses to identify common themes regarding virtual appointment experiences.
Main Results:
- High reported satisfaction: 88% felt prepared, 90% found appointments helpful, 88% felt privacy was maintained.
- Key benefits included no travel needs (38%) and continuity of care (36%).
- Only 36% of young people had a confidential discussion without parental presence.
Conclusions:
- Virtual appointments are perceived positively by young patients and families.
- Healthcare providers must prioritize offering confidential remote spaces for adolescents.
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