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Promises and trust in human-robot interaction.

Lorenzo Cominelli1, Francesco Feri2, Roberto Garofalo1

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Humans trust social robots more when they perceive them as human-like. Promises from robots increase trust, similar to human interactions, and elicit greater psychophysiological arousal than computer interactions.

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Area of Science:

  • Human-Robot Interaction
  • Social Robotics
  • Cognitive Science

Background:

  • The increasing integration of intelligent machines necessitates understanding human trust in AI partners.
  • Social robots, designed with human-like emotional and communicative traits, present unique trust dynamics.
  • Previous research lacks a comprehensive understanding of how human-like robot characteristics influence trust.

Purpose of the Study:

  • To investigate if humans trust social robots differently compared to other artificial agents.
  • To determine if receiving a promise from a social robot enhances human trust.
  • To explore the psychophysiological responses associated with trusting a social robot.

Main Methods:

  • Adaptation of the Charness and Dufwenberg (2006) economic trust game for human-robot and human-human interactions.
  • Comparison of trust levels and behavioral choices between social robots, human counterparts, and computer agents.
  • Measurement of participants' psychophysiological reactions, including cardiovascular and electrodermal activity.

Main Results:

  • Receiving a promise from a social robot significantly increased human trust, but only for participants who perceived the robot as highly human-like.
  • Trust patterns mirrored those observed with human counterparts, but not with a computer agent.
  • Playing the trust game with a social robot elicited higher psychophysiological arousal compared to playing with a computer agent.

Conclusions:

  • Human-like attributes of robots are crucial for fostering trust in human-robot interactions.
  • The findings support the development of robots with enhanced human-like qualities to improve trust and acceptance.
  • Social robots can elicit trust and psychophysiological responses comparable to human interactions, highlighting their unique role.