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Patient-centered Care01:13

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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When does nonadherence indicate a deviation from patient-centered care?

Aisha T Langford1, Stella K Kang, R Scott Braithwaite

  • 1Department of Population Health, NYU Grossman School of Medicine, 227 E 30th St, New York, NY 10016.

The American Journal of Managed Care
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Summary

Assessing patient-centered care is challenging. A potential solution involves identifying when patient preferences may not align with treatment plans, particularly for easily manageable chronic conditions.

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Area of Science:

  • Health Services Research
  • Medical Quality Improvement
  • Patient-Centered Outcomes Research

Background:

  • Patient-centered care is crucial but difficult to measure accurately and feasibly.
  • It is defined as care respectful of patient preferences, needs, and values, guiding clinical decisions.
  • Patient-centered care is incentivized in various healthcare settings, including medical homes.

Purpose of the Study:

  • To propose an improved method for assessing patient-centered care.
  • To identify indicators of probable patient-centered care absence.
  • To suggest flagging discordance between patient preferences and treatment plans.

Main Methods:

  • Focus on identifying circumstances indicating probable absence of patient-centered care.
  • Propose using persistent lack of control of easily manageable comorbid conditions as a marker.
  • Suggest using conditions with diverse, preference-compatible therapies (e.g., hypertension, type 2 diabetes).

Main Results:

  • Persistent lack of control in easily manageable comorbid conditions may indicate patient-centered care absence.
  • This approach could serve as a feasible and scalable assessment marker.
  • The proposed method can be tested, validated, and integrated with quality improvement efforts.

Conclusions:

  • Assessing patient-centered care can be enhanced by identifying probable discordance between patient preferences and treatment.
  • Uncontrolled, easily manageable comorbid conditions can serve as a potential marker for this discordance.
  • This approach offers a practical strategy for quality improvement in patient-centered care.