Exploring Real-World mHealth Use for Diabetes Consultations: Pros and Pitfalls of a Pragmatic Mixed-Methods Approach

Intervention research is often highly controlled and does not reflect real-world situations. More pragmatic approaches, albeit less controllable and more challenging, offer the opportunity of identifying unexpected factors and connections. As the introduction of mHealth into formal diabetes care settings is relatively new and less often explored from the perspectives of patients and providers together, such an opportunity for exploration should be embraced. In this paper we demonstrate our experiences and results in designing and administering a pragmatic mixed-methods feasibility study to understand the impacts of a diabetes data-sharing system on patients and providers. In doing so, we aim to provide a realistic account of the pros and pitfalls of this approach to diabetes mHealth intervention research.