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Trust in Artificial Intelligence: Meta-Analytic Findings.

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This meta-analysis identified key factors predicting trust in artificial intelligence (AI). Findings reveal that human, AI, and contextual elements all significantly influence AI trust, guiding future system design.

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Area of Science:

  • Human-computer interaction
  • Artificial intelligence
  • Psychology

Background:

  • Trust in technology is influenced by numerous factors.
  • Previous meta-analyses have explored trust in robots and automation.
  • A specific meta-analysis on artificial intelligence trust antecedents was lacking.

Conclusions:

  • Multiple factors across human, AI, and contextual domains influence AI trust.
  • Identified areas lacking empirical research for future investigation.
  • Results provide actionable insights for designers to modulate AI system trust levels.