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Argumentative Conversational Agents for Online Discussions.

Rafik Hadfi1, Jawad Haqbeen2, Sofia Sahab1

  • 1Department of Social Informatics, Kyoto University, Yoshidahonmachi, Sakyo Ward, Kyoto, Japan 606-8501.

Journal of Systems Science and Systems Engineering
|May 31, 2021
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Summary
This summary is machine-generated.

Artificial intelligence (AI) socialbots can moderate online discussions. Experiments show AI agents improved citizen engagement in one study but polarized opinions in another, highlighting AI

Keywords:
Artificial intelligencecomputational social scienceconversational agentsnatural language processingonline discussion

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Area of Science:

  • Computational Social Science
  • Human-Computer Interaction
  • Artificial Intelligence Ethics

Background:

  • Artificial Intelligence (AI) is transforming communication, introducing socialbots as interaction partners.
  • Socialbots can moderate online discussions and influence public opinion.
  • Understanding the impact of AI agents in human communication is crucial.

Purpose of the Study:

  • To investigate the influence of an AI agent on online discussions.
  • To evaluate a large-scale agent platform designed for moderating debates.
  • To analyze the effects of AI-driven moderation on human participants' engagement and opinions.

Main Methods:

  • Development of a large-scale agent platform with an AI moderator using argumentative messages.
  • Experiment 1: Large-scale online discussion (1076 participants) on urban policy in Kabul, Afghanistan, focusing on Sustainable Development Goals.
  • Experiment 2: Small-scale debate (16 students) on globalization and taxation in Myanmar.

Main Results:

  • In Experiment 1, the AI agent enhanced participant responsiveness and increased the number of identified ideas and issues.
  • In Experiment 2, the AI agent polarized the debate, reinforcing participants' initial stances.
  • The AI agent's dynamic reactions (moderating, supporting, attacking) influenced debate dynamics.

Conclusions:

  • AI agents can significantly alter the dynamics of online discussions.
  • The impact of AI agents varies, potentially increasing engagement or polarizing opinions.
  • Further research is needed to understand and control AI's influence on human communication and public discourse.