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WhatsApp Tele-Medicine - usage patterns and physicians views on the platform
Edward Barayev1,2, Omri Shental3,4, Dotan Yaari3,4
1Department of Public Health and Health Systems Management Program, Bar Ilan University, 52900, Ramat Gan, Israel. Edward216@gmail.com.
Israel Journal of Health Policy Research
|June 2, 2021
Summary
WhatsApp consultations are reducing the need for in-person appointments among physicians. However, concerns about patient confidentiality and documentation require attention from healthcare organizations.
Area of Science:
- Digital Health
- Telemedicine
- Healthcare Technology
Background:
- Telemedicine is increasingly vital in healthcare delivery.
- WhatsApp is a widely used instant messaging application for healthcare consultations.
- This study investigates WhatsApp's role in reducing specialist referrals and physician perspectives.
Purpose of the Study:
- To analyze the impact of WhatsApp on reducing medical specialist referrals.
- To compare physician views on WhatsApp consultations.
- To assess the effectiveness of WhatsApp in modern healthcare settings.
Main Methods:
- A cross-sectional study utilizing an anonymous web-survey.
- Conducted among primary care physicians (PCPs) and medical specialists.
- Survey administered in September-October 2019 within the Israel Defense Forces Medical-Corps.
Main Results:
- High daily usage of WhatsApp in professional settings by both PCPs (86.9%) and specialists (86.5%).
- Significant reduction in in-person appointments: 60.7% of PCPs and 95.7% of specialists reported weekly reductions.
- Key concerns include added workload, patient confidentiality breaches, and lack of full consultation documentation.
Conclusions:
- WhatsApp offers a readily available platform for healthcare provider consultations, especially during social distancing.
- It can reduce the necessity for some in-person appointments.
- Healthcare organizations must address physician concerns regarding confidentiality, documentation, and compensation.
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