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Providing a Second Opinion to Dr. Google with the WWW Framework.

Michael B Pitt^1,2, Marissa A Hendrickson^3,4

¹Department of Pediatrics, University of Minnesota Medical School, Minneapolis, MN, USA. mbpitt@umn.edu.

Journal of General Internal Medicine

|June 8, 2021

Summary

Clinicians can improve patient communication by using the WWW Framework to discuss online health information. This approach involves waiting, understanding the patient's search, and collaborating on a treatment plan.

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Area of Science:

Medical communication
Health informatics
Patient-centered care

Background:

Patients frequently seek health information online, often before or after clinical encounters.
Clinicians require specific communication skills to address patient-found health information effectively.
The

Discussion:

The WWW Framework (Waiting, What, Working Together) offers a structured approach for clinicians.
This framework facilitates discussions about patients' internet-sourced health data.
It emphasizes creating a safe space for dialogue and shared decision-making.

Key Insights:

The WWW Framework promotes psychological safety and strengthens the therapeutic alliance.
It empowers patients by involving them in collaborative treatment planning.
Addressing online health findings can enhance patient trust and adherence.

Outlook:

Integrating the WWW Framework into medical education can improve clinician preparedness.
Further research can explore the long-term impact of this approach on patient outcomes.
This strategy can be adapted to various clinical settings and specialties.