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Updated: Nov 2, 2025

Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior
Published on: July 24, 2017
Comparing Online and In-Store Grocery Purchases
Laura Y Zatz1, Alyssa J Moran2, Rebecca L Franckle3
1Department of Nutrition, Harvard T.H. Chan School of Public Health, Boston, MA; Department of Social and Behavioral Sciences, Harvard T.H. Chan School of Public Health, Boston, MA.
Online grocery shopping, while increasing overall spending, was associated with reduced purchases of unhealthy, impulse-buy foods like candy and desserts. This suggests potential for leveraging online platforms for healthier eating initiatives.
Area of Science:
- Consumer Behavior
- Nutritional Science
- E-commerce
Background:
- Understanding grocery shopping patterns is crucial for public health interventions.
- The shift towards online grocery shopping necessitates an evaluation of its impact on dietary choices.
- Previous research has not fully explored the differences in purchasing unhealthy, impulse-sensitive items between online and in-store grocery shopping.
Purpose of the Study:
- To describe the grocery shopping behaviors of individuals who utilize both online and in-store purchasing channels.
- To determine if shoppers purchase fewer unhealthy, impulse-sensitive food items when shopping online compared to in-store.
Main Methods:
- Secondary analysis of 44 weeks of grocery transaction data from 2 supermarkets.
- Inclusion of 137 primary household shoppers with both in-store and online (curbside pickup) transactions.
- Paired t tests, descriptive analyses, and mixed-effects regression models were used to compare spending and item purchases across channels, focusing on unhealthy, impulse-sensitive food subgroups.
Main Results:
- Online grocery shoppers spent significantly more per transaction (44% increase) and purchased more items compared to in-store shoppers.
- Online shopping was associated with statistically significant reductions in spending on candy, cold/frozen desserts, and grain-based desserts.
- Despite higher overall spending, online platforms facilitated decreased purchasing of specific unhealthy, impulse-sensitive food categories.
Conclusions:
- Online grocery shopping demonstrates a potential to reduce the consumption of certain unhealthy, impulse-sensitive foods.
- Grocery-based healthy eating initiatives can potentially expand their reach and effectiveness by integrating with online ordering platforms.
- Future interventions should consider the unique aspects of online grocery environments to promote healthier dietary patterns.
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