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Designing centralized waiting lists for attachment to a primary care provider: Considerations from a logic analysis
Mylaine Breton1, Mélanie Ann Smithman2, Sara A Kreindler3
1Department of Community Health Sciences, Université de Sherbrooke, Canadian Research Chair in Clinical Governance on Primary Health Care, Longueuil, QC, Canada.
Centralized waiting lists (CWLs) help attach patients to primary care providers. This study reveals key mechanisms for designing effective CWLs, focusing on patient registration, prioritization, and assignment for better primary care access.
Area of Science:
- Health Services Research
- Primary Care Medicine
- Health Policy and Management
Background:
- Access to a regular primary care provider is crucial for quality healthcare.
- In Canada, 15% of patients lack a regular provider, necessitating solutions like centralized waiting lists (CWLs).
- Existing research on CWLs primarily addresses specialized care, leaving a gap in understanding their application in primary care.
Purpose of the Study:
- To investigate and understand the design mechanisms for effective centralized waiting lists (CWLs) tailored for unattached patients seeking primary care.
- To adapt and refine programme theory for CWLs based on empirical evidence from primary care settings.
Main Methods:
- A qualitative case study was conducted across seven Canadian provinces.
- Logic analysis compared empirical data from the case study with programme theory derived from a realist review of CWLs.
- Data analysis utilized context-intervention-mechanism-outcome (CIMO) configurations.
Main Results:
- Identified critical mechanisms within three core components of CWL design: patient registration, patient prioritization, and provider assignment.
- Revised CWL programme theory to incorporate primary care specifics: patient-led registration, broad prioritization criteria, and emphasis on long-term attachment acceptability.
Conclusions:
- The study offers novel insights into the mechanisms that underpin successful CWLs for attaching patients to primary care.
- Understanding these specific mechanisms is vital for optimizing CWL design and improving access to primary care providers.
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