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Related Concept Videos

Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

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The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
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At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
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Nursing Clinical Information System (NCIS)
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Issues And Trends In Healthcare Delivery System01:29

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The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
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Healthcare Associated Infections II: Preventive Measures01:22

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Essential infection prevention measures are based on the knowledge of the infection chain, the modes of transmission in healthcare settings, and the use of the best practices in all healthcare settings. Compulsory public reporting of healthcare-associated infection rates is needed to allow individuals and the community to make informed choices regarding selecting a healthcare facility.
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Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
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Related Experiment Video

Updated: Nov 1, 2025

Optimized Workflow for Iterative Bleaching Extends Multiplexity Imaging of Highly Autofluorescent Clinical Samples
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Published on: July 11, 2025

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COVID-19 and clinic workflow optimization using lean six sigma.

Manish Chadha, Anne Mark Dunne, Navarra Rodriguez

  • 1Mayo Clinic, 200 First St SW, Rochester, MN 55905.

The American Journal of Managed Care
|June 22, 2021
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Summary
This summary is machine-generated.

Lean Six Sigma methods optimized clinic workflow, significantly reducing patient wait times and improving satisfaction. Simple, inexpensive interventions enhanced patient experience during COVID-19 clinic visits.

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Area of Science:

  • Healthcare Management
  • Process Improvement
  • Patient Experience

Background:

  • The COVID-19 pandemic significantly disrupted traditional clinic workflows.
  • Optimizing clinic operations is crucial for maintaining patient care quality and satisfaction.

Purpose of the Study:

  • To apply Lean Six Sigma processes to reduce patient wait times.
  • To enhance the overall patient experience in a clinical setting.

Main Methods:

  • A prospective cohort study compared pre- and post-implementation periods.
  • Implemented strategies included direct rooming and patient distractions (educational videos, physician arrival timers).
  • Patient wait times and Press Ganey satisfaction scores were analyzed.

Main Results:

  • Overall clinic throughput time decreased from 38 to 35 minutes.
  • Wait time before rooming reduced significantly (11 to 8 minutes).
  • Patient satisfaction scores improved across multiple domains, including waiting time and communication about delays.

Conclusions:

  • Simple, cost-effective measures can improve patient engagement and safety in post-COVID-19 clinic visits.
  • Reallocating common wait areas could further enhance clinic capacity.