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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Framing Sustainable Healthcare Services
Per Engelseth1, Remiguisz Kozlowski2, Karolina Kamecka3
1Tromsø School of Business and Economics, University of Tromsø, Narvik Campus, 8505 Narvik, Norway.
Abstract:
This paper develops an analytical framework using process thinking to achieve sustainable healthcare services. Healthcare is characterised by low economic efficiency. At the same time, it is embedded in ethical concerns related to society and nature. Healthcare is thus conceptualised as functionality in an ecosystem. The patient is woven into both nature and society. Given the complex nature of healthcare services, we seek an alternative way to understand healthcare services, focusing on the exchange aspect of the economy. We offer a conceptual model that helps build an analytical framework focusing on how practitioners and leaders in healthcare frame their activities. This framing provides guidance in healthcare practice. Furthermore, framing is associated with both healthcare service providers as well as patients and next of kin-the recipients. This framework aims to guide practical research and development activities in healthcare.
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