Client satisfaction in equine veterinary practice: A structured review and qualitative synthesis

Area of Science:

• Veterinary Medicine
• Client Relations
• Service Quality Management

Background:

• Equine veterinarians face significant pressure to meet client demands and ensure client satisfaction.
• Client satisfaction is a critical metric in assessing the success of equine veterinary services.

Purpose of the Study:

• To systematically analyze existing literature on client satisfaction in equine veterinary practice.
• To identify and distill the core components contributing to client satisfaction in this specialized field.

Main Methods:

• A structured literature search was performed.
• Relevant papers were systematically organized and analyzed using an inductive approach.

Main Results:

• Seven key components influencing client satisfaction were identified.
• These components include quality of care, quality of service, veterinarian's horsemanship, service costs, interpersonal skills, professional attitude, and knowledge transfer.

Conclusions:

• The identified seven categories are fundamental to achieving client satisfaction in equine veterinary practice.
• Further research is needed to validate these components and tailor equine veterinary services to individual client needs and expectations.