Using efficiency models to redefine veterinary practice following Covid-19

The Covid-19 pandemic created the most urgent platform for change that the veterinary profession has ever seen. Every business in every sector throughout the world was forced to simultaneously redesign itself from the ground up against a singular overriding imperative - social distancing. As human safety became the priority, established systems, processes and operating models were torn apart and hastily replaced. This article illustrates how using efficiency models can help practices recover and redefine their working models following the pandemic.