Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

A communication skills programme for increasing patients' satisfaction with general practice consultations.

B J Evans1, F D Kiellerup, R O Stanley

  • 1Department of Psychiatry, Austin Hospital, Heidelberg, Australia.

The British Journal of Medical Psychology
|December 1, 1987
PubMed
Summary

Improving doctor-patient communication significantly boosts patient satisfaction and reduces anxiety. Training general practitioners (GPs) in communication skills led to better consultation experiences and lower patient anxiety levels.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Examining the ultraviolet optical screening tool as a viable means for delineating a contaminated organic sediment.

The Science of the total environment·2021
Same author

Cardiac Leiomyosarcoma in a Cat Presenting for Bilateral Renal Neoplasia.

Journal of comparative pathology·2019
Same author

Treatment outcomes and prognostic factors of feline splenic mast cell tumors: A multi-institutional retrospective study of 64 cases.

Veterinary and comparative oncology·2017
Same author

Relaxation theory and practice.

The Australian journal of physiotherapy·2014
Same author

Relaxation, the physiotherapist and the psychiatric patient.

The Australian journal of physiotherapy·2014
Same author

A multidimensional approach to the assessment of pain.

The Australian journal of physiotherapy·2014

Area of Science:

  • Medical Communication
  • General Practice
  • Patient Psychology

Background:

  • Patients often report dissatisfaction with information clarity and perceived empathy from doctors.
  • Inadequate communication during consultations can increase patient anxiety post-visit.

Purpose of the Study:

  • To evaluate the impact of a communication skills program for general practitioners (GPs) on patient satisfaction and anxiety.
  • To determine if enhanced communication training improves patient-reported outcomes in general practice.

Main Methods:

  • A communication skills program was developed, targeting emotional and cognitive aspects of consultations.
  • General Practitioners (GPs) received training in the new communication program.
  • Patient satisfaction and state anxiety were measured via randomized interviews and the State-Trait Anxiety Inventory.

Related Experiment Videos

Main Results:

  • Patients consulting with GPs trained in communication skills reported significantly higher satisfaction.
  • Patients of trained GPs experienced reduced state anxiety immediately after consultations.
  • Effective communication strategies positively influenced patient emotions and reduced anxiety.

Conclusions:

  • Communication skills training for GPs is effective in enhancing patient satisfaction.
  • Improved communication in general practice consultations leads to decreased patient anxiety.
  • Targeted communication interventions can positively transform the patient experience.