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Patients' knowledge about pharmacists, technicians, and physicians.

Evan K Perrault1, Jenny L Beal2

  • 1Brian Lamb School of Communication, Purdue University, West Lafayette, IN.

American Journal of Health-System Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists
|July 19, 2021
PubMed
Summary
This summary is machine-generated.

Patients often misunderstand pharmacists' roles and education compared to physicians. Improving patient knowledge and perceptions of pharmacists is key to increasing patient-pharmacist interactions and leveraging their expertise in healthcare.

Keywords:
communicationpatient knowledgepatient role orientationpharmacist perceptionstechnicians

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Area of Science:

  • Health Communication
  • Social Pharmacy
  • Patient Education

Background:

  • Pharmacists are integral to healthcare teams, yet their roles are often underutilized.
  • Patient misperceptions regarding pharmacists' expertise and duties compared to physicians may limit their engagement.

Purpose of the Study:

  • To assess patient understanding of the differences in duties and medication education between pharmacists, pharmacy technicians, and physicians.
  • To investigate how patient perceptions influence their willingness to interact with pharmacists.
  • To identify reasons why patients choose not to engage with pharmacists regarding their medications.

Main Methods:

  • An online survey was conducted with 477 U.S. adults recruited via Amazon's Mechanical Turk.
  • The survey measured participants' knowledge of the education and expertise of pharmacists, pharmacy technicians, and physicians.
  • Logistic regression analyzed the relationship between patient attitudes toward pharmacists and patient-pharmacist interactions, with open-ended responses assessing reasons for non-interaction.

Main Results:

  • Patients accurately perceive the distinct duties of pharmacists versus technicians but incorrectly believe physicians have more extensive drug education.
  • Positive patient attitudes toward pharmacists correlate with a higher likelihood of initiating interactions.
  • Primary reasons for not interacting with pharmacists include a perceived lack of need, belief that physicians provided all necessary information, and reliance on alternative information sources like the internet.

Conclusions:

  • Enhancing patient knowledge and perceptions of the pharmacist's crucial role is essential for increasing patient-pharmacist interactions.
  • Interdisciplinary collaboration with health communication experts can help the pharmacy profession develop strategies to improve patient understanding and engagement.