Quality assurance program for a drug information center

The objective of this study was to develop a quality assurance program for the drug information service using outcome measurements. Criteria of timeliness, accuracy, objectivity, completeness, and use of the information in patient care were measured by a questionnaire sent to users of the service. A response rate of 86 percent showed that the criteria were met in 92, 97, 92, 75, and 69 percent of cases, respectively. The autoreputational approach was utilized in altering procedures to attempt to meet the previously set standards. It was concluded that measuring outcome is a useful method for assuring the quality of a drug information service.