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Related Experiment Videos

Ethical issues in a drug information center.

R M Arnold1, J C Nissen, N A Campbell

  • 1School of Medicine, University of Pennsylvania, Philadelphia 19104.

Drug Intelligence & Clinical Pharmacy
|December 1, 1987
PubMed
Summary

Pharmacists encounter ethical issues, particularly in drug information centers. Consumer calls more frequently raise these concerns, highlighting the need for ethics training.

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Area of Science:

  • Pharmacy Practice
  • Bioethics
  • Health Services Research

Background:

  • Ethical issues faced by pharmacists are not well-documented.
  • Drug information centers are increasingly providing consumer services, potentially increasing ethical challenges.

Purpose of the Study:

  • To investigate the frequency and nature of ethical issues encountered by pharmacists in a drug information center.
  • To categorize the types of ethical dilemmas presented through calls to a drug information center.

Main Methods:

  • Retrospective study of 744 calls received over a 13-month period.
  • Analysis of 50 calls identified as raising ethical issues.
  • Categorization of ethical issues based on call content.

Main Results:

Keywords:
Bioethics and Professional EthicsProfessional Patient Relationship

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  • Fifty out of 744 calls (6.7%) raised ethical issues.
  • Consumer calls were more likely to present ethical issues than health-provider calls.
  • Key ethical issues included drug identification, physician recommendation assessment, conflicts between needs and public health, pharmacist-patient relationship therapeutics, and paternalistic treatment.

Conclusions:

  • Ethical issues in drug information centers involve confidentiality, truth-telling, and societal obligations.
  • Pharmacists may face more ethical dilemmas with expanded consumer services.
  • Medical ethics training could enhance pharmacists' ability to manage ethical dilemmas.