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Introducing a one-queue model to the paediatric emergency department

Charles Greenbury1, Lalarukh Asim2, Hannah Baynes3

  • 1Paediatric Emergency Department, King's College Hospital, London, UK charles.greenbury@nhs.net.

Archives of Disease in Childhood. Education and Practice Edition
|July 22, 2021
PubMed

Insights

A new

Area of Science:

  • Emergency Medicine
  • Pediatric Care
  • Healthcare Management

Background:

  • Paediatric emergency departments (PEDs) often face challenges with patient flow and team dynamics.
  • Traditional multi-triage systems can lead to inefficiencies and fragmented care.

Purpose of the Study:

  • To evaluate the impact of implementing a 'One Queue' system in a PED.
  • To assess improvements in patient flow, clinician experience, and team cohesion.

Main Methods:

  • Introduction of a single-stream triage destination ('One Queue') in the PED.
  • Data collection on patient flow metrics, clinician surveys, and team observations.

Main Results:

  • The 'One Queue' system streamlined patient processing.
  • Positive feedback was received regarding improved clinician experience and team collaboration.

Conclusions:

  • Implementing a single-stream triage system ('One Queue') can enhance operational efficiency in PEDs.
  • This model shows promise for improving the overall healthcare environment for both patients and staff.

Keywords:
COVID-19data collectionhealth services researchqualitative research

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