Faculty perceptions of a town hall model for engagement in continuous quality improvement

To determine faculty perceptions of participating in a town hall model on the American Association of Colleges of Pharmacy Faculty Curriculum Quality Surveys (CQS) focused on continuous quality improvement (CQI) at two institutions.

To support a culture of assessment focused on CQI, Ferris State University College of Pharmacy (FSUCOP) developed and implemented a town hall model for use with the CQS in fall 2017. It was determined that involving faculty in the CQS analysis process may assist with interpretation and CQI. FSUCOP sought to determine if the CQI model utilized could also be implemented at another institution. Therefore, Cedarville University School of Pharmacy (CUSOP) replicated the FSUCOP town hall model for use in 2018-2019 academic year CQS data interpretation and dissemination. To determine the perceptions of efficacy, faculty at FSUCOP and CUSOP received a pre-survey prior to the fall 2018 town hall and a post-survey following completion of the town hall. The pre- and post-surveys utilized five-point, Likert-type agreement questions (strongly disagree to strongly agree).

A total of 47 and 26 faculty completed the pre- and post-surveys, respectively. Faculty agreement on the survey items increased after participating in the town hall. Nearly 81% of faculty strongly or somewhat agreed the town hall model was a good use of their time.

The town hall model was replicable at another institution. Faculty perceived the town hall model as a positive approach to CQI, and discussions provided assessment personnel with valuable information for data interpretation and usage.