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Health Professional Redeployment and Cross-Training in Response to the COVID-19 Pandemic
Lisa A S Walker1, Amanda J Pontefract2, Debra A Bournes3
1A clinical neuropsychologist whose clinical role includes providing neuropsychological assessment on a consultation neuropsychology service at The Ottawa Hospital. She is an assistant professor of Medicine and an adjunct professor of Psychology at the University of Ottawa and an adjunct research professor of both Psychology and Cognitive Science at Carleton University. She is also a co-lead of the Multiple Sclerosis Research Group with the University of Ottawa Brain and Mind Research Institute in Ottawa, ON. She can be contacted at lwalker@toh.ca.
Abstract:
The onset of the COVID-19 pandemic in March 2020 required hospitals to respond quickly and effectively to ensure the availability of healthcare professionals to care for patients. The Ottawa Hospital in Ottawa, ON, used a five-step process to ensure organizational readiness for redeployment of regulated health professionals as and when necessary: (1) define current scopes of practice; (2) obtain discipline-specific input; (3) develop strategies based on literature review and government dictates; (4) identify potential duties; and (5) ensure support for staff. With hospital management support, this plan was readily implemented. Results are discussed in terms of operational outcomes (e.g., number and type of deployments) and staff experience. Outcomes were positive and led to recommendations for improved organizational readiness.
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