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The Relationship between Value-Based Care, Workforce Engagement and Clinical Leadership: Learning from an Outpatient
Michelle Smart1, Penelope O'Gorman2
1Has been a front-line hospital-based staff physiotherapist for 33 years, with experience in peripheral and tertiary hospital settings. Michelle primarily cares for the postoperative rehabilitation of the orthopaedic patient population at the London Health Sciences Centre - University Hospital in London, ON, in both in-patient and outpatient settings. She can be contacted at michelle.smart@lhsc.on.ca.
Abstract:
Safety, quality and patient experience are the three key elements of a value-based patient-centred care model. The essential element that brings these together is workforce engagement. This case study illustrates how an outpatient physiotherapy team at a teaching hospital has adapted, evolved and enhanced new practices initiated at the clinician level. Organizations that provide front-line professionals with the tools and frameworks to evolve show value for their people and instill clinical leadership principles with implications for the success of continuous quality improvement initiatives.
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