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1Department of Applied Social Sciences, The Hong Kong Polytechnic University, Kowloon, Hong Kong.
Social work educators and practitioners adapted to online practices during COVID-19 social distancing. This reflection identifies four key domains of emerging knowledge and skills for online social work, enhancing media technology use.
Area of Science:
- Social Work Practice
- Online Education
- Media Technology
Background:
- The COVID-19 pandemic necessitated prolonged social distancing, impacting social work practice.
- Social work educators and practitioners in Hong Kong transitioned to online service delivery and education.
Purpose of the Study:
- To reflect on and consolidate practice experiences during the shift to online social work.
- To identify emerging knowledge and skills relevant to online social work practice and education.
Main Methods:
- Reflective consolidation of practice experience.
- Identification and categorization of insights into four key domains: Context, Conversation, Communication-Modality, and Circulation.
Main Results:
- Online social work practice during social distancing revealed distinct knowledge and skill requirements.
- Four domains—Context, Conversation, Communication-Modality, and Circulation—emerged from the reflective analysis.
- These domains highlight the unique aspects of conducting social work through digital media.
Conclusions:
- Online practices in social work during the COVID-19 pandemic have generated valuable new knowledge and skills.
- Understanding these four domains can help social work professionals better leverage media technologies.
- Further discussion and development of these insights are recommended for the advancement of online social work.
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