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Implementation of Digital Monitoring Services During the COVID-19 Pandemic for Patients With Chronic Diseases: Design
Luís Velez Lapão1,2,3, Mariana Peyroteo2,4, Melanie Maia1,5
1Global Health and Tropical Medicine, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Lisbon, Portugal.
A new digital health platform enables primary care providers to remotely manage patients with chronic diseases or COVID-19. Early results show safe and satisfactory remote patient management, highlighting the platform's potential.
Area of Science:
- Digital Health
- Primary Health Care
- Health Informatics
Background:
- COVID-19 pandemic strains healthcare systems, impacting vulnerable populations.
- Disruptions in healthcare delivery disproportionately affect older adults and those with chronic conditions.
- Need for innovative solutions to maintain essential health services during crises.
Purpose of the Study:
- To develop a digital health platform for remote patient management.
- To support primary care physicians and nurses in managing patients with chronic diseases or COVID-19.
- To enhance healthcare service delivery amidst pandemic-related challenges.
Main Methods:
- Utilized the Design Science implementation framework for rapid development.
- Employed Scrum methodology for artifact design and development.
- Piloted the digital platform in three primary health care centers.
Main Results:
- Successfully developed and piloted a digital health platform.
- Health professionals (n=53) safely and effectively managed patients remotely.
- High levels of satisfaction reported by healthcare providers.
Conclusions:
- The digital platform shows promising results for remote patient care.
- Positive uptake by both healthcare providers and patients indicates potential.
- Further research is planned to expand deployment and evaluate patient outcomes.
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