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Social Media Monitoring for Water Quality Surveillance and Response Systems
Nelson Mix1, Aaron George2, Adam Haas3
1US Environmental Protection Agency Office of Ground Water and Drinking Water (www.epa.gov/groundwater-and-drinking-water), Washington, D.C.
Abstract:
A literature review and interviews with utilities were conducted to understand the use of social media monitoring for the early detection of water quality problems. Utility case studies show that social media can be used for customer engagement, crisis communications, and monitoring and surveillance for water quality. Future opportunities include integrating social media with customer service and surveillance and response systems.
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