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Reducing Barriers to Language Assistance During a Pandemic.

Erin Mulpur1, Travis Turner2

  • 1Houston Methodist Global Health Care Services, Houston Methodist Hospital System, 6560 Fannin Street, Suite 570, Houston, TX, 77030, USA. emulpur@houstonmethodist.org.

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|July 30, 2021
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Summary

During the COVID-19 pandemic, healthcare organizations improved language assistance for patients with limited English proficiency by using existing technologies like telephone interpretation and wearable devices. This enhanced communication and supported both clinicians and patients effectively.

Keywords:
COVID-19CoronavirusInterpretationLanguage assistanceLanguage rightsLimited english proficiency

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Area of Science:

  • Healthcare Management
  • Public Health
  • Medical Communication

Background:

  • Adequate language assistance is crucial in healthcare settings.
  • The COVID-19 pandemic highlighted challenges in providing language services.
  • Limited personal protective equipment (PPE) during the pandemic necessitated innovative solutions.

Purpose of the Study:

  • To describe the implementation of language assistance strategies during the COVID-19 public health crisis.
  • To demonstrate how existing technologies can address language needs for patients with limited English proficiency (LEP).
  • To encourage healthcare organizations to optimize their language assistance programs.

Main Methods:

  • Leveraging existing technologies, including telephone interpretation and wearable communication devices.
  • Integrating these technologies to support communication with COVID-19 patients with LEP.
  • Documenting the utilization of language assistance services.

Main Results:

  • Increased utilization of language assistance services for patients with LEP.
  • Successful adaptation of communication tools during a period of PPE scarcity.
  • Empowerment of both clinicians and patients through enhanced language support.

Conclusions:

  • Existing technologies can be effectively utilized to overcome language barriers in healthcare.
  • Proactive re-evaluation and technological integration of language assistance programs are vital.
  • Improved language access enhances patient care and clinician effectiveness, especially during public health emergencies.