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Emotional Contagion: A Brief Overview and Future Directions
Carolina Herrando1, Efthymios Constantinides1
1Faculty of Behavioral, Management and Social Sciences (BMS), Department High-Tech Business and Entrepreneurship (HBE/ETM), University of Twente, Enschede, Netherlands.
Emotional contagion, the spread of emotions between people, can be leveraged in marketing. Neuroscience tools offer more accurate measurement of emotional contagion than traditional methods.
Area of Science:
- Psychology
- Neuroscience
- Marketing
Background:
- Social interactions facilitate emotional contagion, leading to behavioral synchrony.
- Emotional contagion is a potent strategy in communication and advertising.
- Understanding its mechanisms can enhance marketing effectiveness.
Purpose of the Study:
- To review and classify methodologies and theories of emotional contagion.
- To identify best practices in emotional contagion research.
- To explore methods for measuring emotional contagion.
Main Methods:
- Mini literature review.
- Identification of various theoretical approaches and mechanisms.
- Comparison of traditional research methods with neuroscience tools.
Main Results:
- Emotional contagion can be triggered by facial expressions, indirect interactions, and observed behaviors.
- Physiological and neurological synchronization underlies emotional contagion.
- Neuroscience-based assessment is more accurate than traditional approaches.
Conclusions:
- Guidelines for research on commercial communication via emotional contagion are provided.
- Findings are valuable for academia and marketing practitioners.
- Neuroscience tools offer superior measurement of emotional contagion.
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