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Students' satisfaction and continued intention toward e-learning: a theory-based study
Mona T Rajeh1, Fahad H Abduljabbar2, Saad M Alqahtani3
1Dental Public Health Division, Preventative Dentistry Department, College of Dentistry, Umm Al-Qura University, Makkah, Saudi Arabia.
Medical Education Online
|August 2, 2021
Summary
Student satisfaction with e-learning is moderate. Perceived usefulness, confirmation, and satisfaction strongly predict continued e-learning intention, alongside behavioral control, attitudes, and subjective norms.
Area of Science:
- Educational Technology
- Medical Education
- Higher Education
Background:
- COVID-19 necessitated a rapid shift to e-learning in educational institutions globally.
- Ensuring educational continuity required adapting traditional teaching methods to digital platforms.
- This study investigates factors influencing student satisfaction and continued engagement with e-learning.
Purpose of the Study:
- To identify key determinants of student satisfaction with e-learning.
- To predict students' intention to continue using e-learning platforms.
- To synthesize the Expectation-Confirmation Theory (ECT) and Theory of Planned Behavior (TPB) in the context of e-learning.
Main Methods:
- A validated self-administered questionnaire was distributed to medical and dental students in Saudi Arabia.
- Structural Equation Modeling (SEM) was employed to analyze the data and test hypotheses.
- Data were collected from 870 students, achieving a 67% response rate.
Main Results:
- Students reported a moderate level of satisfaction with e-learning (median = 3.5).
- Perceived usefulness and confirmation significantly impacted student satisfaction (ECT).
- Student satisfaction was the strongest predictor of continued e-learning intention.
- Perceived behavioral control, attitudes, and subjective norms positively influenced intention to use e-learning (TPB).
Conclusions:
- E-learning platform usability and perceived usefulness are crucial for enhancing student satisfaction.
- Interventions should focus on training, motivation, and building student confidence for effective e-learning adoption.
- Addressing factors from both ECT and TPB is vital for sustained e-learning engagement in medical education.
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