Measuring Collaboration Load With Pupillary Responses - Implications for the Design of Instructions in Task-Oriented...

In face-to-face interaction, speakers establish common ground incrementally, the mutual belief of understanding. Instead of constructing "one-shot" complete utterances, speakers tend to package pieces of information in smaller fragments (what Clark calls "installments"). The aim of this paper was to investigate how speakers' fragmented construction of utterances affect the cognitive load of the conversational partners during utterance production and comprehension. In a collaborative furniture assembly, participants instructed each other how to build an IKEA stool. Pupil diameter was measured as an outcome of effort and cognitive processing in the collaborative task. Pupillometry data and eye-gaze behaviour indicated that more cognitive resources were required by speakers to construct fragmented rather than non-fragmented utterances. Such construction of utterances by audience design was associated with higher cognitive load for speakers. We also found that listeners' cognitive resources were decreased in each new speaker utterance, suggesting that speakers' efforts in the fragmented construction of utterances were successful to resolve ambiguities. The results indicated that speaking in fragments is beneficial for minimising collaboration load, however, adapting to listeners is a demanding task. We discuss implications for future empirical research on the design of task-oriented human-robot interactions, and how assistive social robots may benefit from the production of fragmented instructions.