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Telehealth orthopedic visits offer a feasible and accessible option for patients, significantly reducing travel burdens. While patient satisfaction is high, further research is needed to match in-person visit quality.

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Area of Science:

  • Orthopedic Surgery
  • Health Services Research
  • Digital Health

Background:

  • Telehealth videoconferencing is recognized for its feasibility, cost-effectiveness, and safety across medical disciplines.
  • Increasing access and enhancing care quality are key drivers for adopting new healthcare modalities.

Purpose of the Study:

  • To evaluate the implementation and early outcomes of a telehealth initiative for remote orthopedic clinic visits.
  • To assess patient satisfaction and accessibility of telehealth services in an academic medical center.

Main Methods:

  • A telehealth platform was deployed for orthopedic consultations, offering remote visits to eligible patients.
  • Patient satisfaction surveys and commute mileage estimations were utilized to gather outcome data.
  • No-show rates for telehealth were compared against traditional in-person visits.

Main Results:

  • 96% of patients reported satisfaction with their telehealth experience, and 94% found it increased care accessibility.
  • 51% of patients felt telehealth visits were equivalent to face-to-face consultations.
  • Telehealth visits resulted in a median saving of 123.3 commute miles but had a higher no-show rate (8.2% vs. 3.2%).

Conclusions:

  • Telehealth video visits provide a viable and satisfactory method for orthopedic care delivery, enhancing patient convenience and access.
  • The initiative successfully eliminated long commutes for many patients, improving overall healthcare accessibility.
  • While effective, the higher no-show rate for telehealth warrants attention and potential mitigation strategies.