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Exploring Quality in the Applied Behavior Analysis Service Delivery Industry.

Bryant C Silbaugh1, Robbie El Fattal2

  • 1Trendline ABA, LLC, San Antonio, TX 78254 USA.

Behavior Analysis in Practice
|August 18, 2021
PubMed
Summary

Applied behavior analysis (ABA) service quality is undefined, hindering industry growth. This paper proposes a framework using culturo-behavioral science to define and measure ABA service delivery quality (ASDQ) for organizational improvement.

Keywords:
applied behavior analysisculturo-behavioral scienceevidence-based practicemetacontingencyquality

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Area of Science:

  • Behavioral Science
  • Applied Behavior Analysis (ABA)
  • Organizational Behavior Management (OBM)

Background:

  • The rapidly expanding applied behavior analysis (ABA) service industry faces challenges with undefined service delivery quality (ASDQ).
  • Current professional organizations lack sufficient control over contingencies to ensure consistent ABA service delivery quality.
  • Lack of objective quality indicators hinders organizations from differentiating their ABA services.

Purpose of the Study:

  • To highlight the need for critical discussion on ABA service delivery quality (ASDQ).
  • To define ASDQ and present a theoretical framework for empirical investigation.
  • To provide actionable steps for ABA organizations to improve ASDQ using culturo-behavioral science and total quality management.

Main Methods:

  • Review of existing views on quality in ABA research and practice.
  • Development of a theoretical framework for ASDQ within the scope of behavior science.
  • Application of culturo-behavioral science to analyze organizational practices and evaluate change initiatives' impact on ASDQ.

Main Results:

  • Identified limitations in current definitions and approaches to ABA service delivery quality.
  • Proposed a cohesive theoretical framework to empirically study and enhance ASDQ.
  • Outlined how culturo-behavioral science can be used to assess organizational practices and their effect on ASDQ.

Conclusions:

  • A clear definition and empirical approach to ASDQ are crucial for the ABA industry's growth and quality assurance.
  • Culturo-behavioral science offers valuable tools for organizations to understand and improve their service quality.
  • ABA organizations can implement practical strategies derived from culturo-behavioral science and total quality management to achieve high ASDQ.