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Care Staff Perspectives on Using Mobile Technology to Support Communication in Long-Term Care: Mixed Methods Study
1School of Audiology and Speech Sciences, Faculty of Medicine, The University of British Columbia, Vancouver, BC, Canada.
JMIR Nursing
|August 18, 2021
Summary
Care staff see mobile technology as key to improving communication in long-term care (LTC) homes. They prioritize using mobile health interventions for care management, communication facilitation, and overcoming barriers to enhance resident-centered care.
Area of Science:
- Gerontology and Health Informatics
- Human-Computer Interaction in Healthcare
Background:
- Long-term care (LTC) homes face communication challenges between staff and residents due to complex care needs, cognitive impairments, and cultural-language differences.
- Effective caregiver-resident communication is crucial for person-centered care, but breakdowns can negatively impact care delivery.
- Mobile technology, including devices and apps, presents potential solutions for enhancing communication in LTC settings.
Purpose of the Study:
- To identify care staff perspectives on using mobile technology (devices and apps) to support communication with residents in LTC homes.
- To determine priority areas for implementing mobile technology to improve caregiver-resident communication.
Main Methods:
- A descriptive study utilizing concept mapping, a mixed-methods approach, to explore care staff views on mobile technology for communication.
- Involved 13 LTC staff members in a single facility, with data collection through group brainstorming and individual statement sorting/rating.
- Analysis involved multidimensional scaling and cluster analysis to generate data maps and identify priority areas.
Main Results:
- Care staff generated 67 unique statements regarding mobile technology use for communication.
- Five key clusters emerged: connect, care management, facilitate, caregiving, and overcoming barriers.
- Care management was rated highest for usefulness, practicality, and probable use of mobile technology in LTC communication.
Conclusions:
- Mobile technology offers significant potential for improving caregiver-resident communication in long-term care settings.
- Priority areas for mobile health interventions include care management, facilitating communication, and overcoming communication barriers.
- Implementing these interventions can promote person-centered and resident-centered care.
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