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Atrium Health prioritized employee well-being and experience, adapting strategies during the COVID-19 pandemic to support staff. These efforts enhanced resilience and positioned the organization for future challenges.

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Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Employee Well-being

Background:

  • The COVID-19 pandemic created unprecedented challenges for healthcare organizations.
  • Maintaining employee well-being and a positive employee experience are vital for organizational success.

Purpose of the Study:

  • To outline Atrium Health's strategies for enhancing employee well-being and experience.
  • To describe how these strategies were adapted during the COVID-19 pandemic.
  • To emphasize the integration of employee support into the organizational mission.

Main Methods:

  • Proactive anticipation of employee needs during the pandemic.
  • Development and implementation of refreshed strategies for listening, well-being, and experience.
  • Continued provision of resources to increase resilience and well-being as the pandemic evolved.

Main Results:

  • Successful adaptation of employee support strategies amidst uncertainty and disruption.
  • Enhanced support for all employees, including nonclinical staff.
  • Strengthened organizational resilience and preparedness for future challenges.

Conclusions:

  • Employee well-being and a distinct employee experience are foundational to Atrium Health's success.
  • The pandemic provided opportunities to innovate and reinforce existing support systems.
  • Sustained focus on employee well-being is essential for delivering quality care.