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A System to Support Diverse Social Program Management.

Mollie McKillop1, Jane Snowdon1, Van C Willis1

  • 1IBM Watson Health, Cambridge, MA, United States.

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Summary
This summary is machine-generated.

Social Program Management (SPM) is a configurable system that helps deliver social services efficiently. It supports over 280,000 caseworkers globally, improving service delivery for millions.

Keywords:
consumer health informaticsother clinical informatics applicationsprocess management toolspublic healthrequirements analysis and design

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Area of Science:

  • Information Systems
  • Public Administration
  • Social Work Technology

Background:

  • Social programs aim to enhance well-being but face challenges like data silos and resource limitations.
  • Delivering frequently changing mandated benefits requires efficient and effective service provision.

Purpose of the Study:

  • To explore how an information system enhances the effective and efficient delivery of social services.
  • To examine the impact of a configurable system on diverse social programs.

Main Methods:

  • Described the configurable and modular architecture of the Social Program Management (SPM) system.
  • Analyzed usage data to assess SPM's impact on service delivery efficiency and effectiveness.
  • Documented lessons learned from implementing SPM in various settings.

Main Results:

  • SPM provides core management functions and adaptable components for social program administration.
  • The system is utilized by over 280,000 caseworkers, serving more than 30 million individuals across 13 countries.
  • SPM features user-centric design, secure data sharing, and flexibility crucial for digital transformation.

Conclusions:

  • Social Program Management (SPM) is a user-centered, adaptable system for managing social program workflows.
  • The system's flexibility and configurability support efficient and effective social service delivery.