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Why Competency Standardization Matters for Improvement: An Assessment of the Healthcare Quality Workforce
Summary
A skilled healthcare quality workforce is crucial for transformation. Certified Professional in Healthcare Quality (CPHQ) holders demonstrate advanced competency across all domains, enhancing organizational outcomes.
Area of Science:
- Healthcare Quality Management
- Organizational Development
- Professional Competency Assessment
Background:
- Healthcare transformation necessitates a skilled workforce adept at leading and implementing change.
- The National Association for Healthcare Quality (NAHQ) Competency Framework defines 29 competencies across 8 domains essential for quality professionals.
- A robust understanding of these competencies is vital for advancing personal and organizational quality objectives.
Purpose of the Study:
- To assess the competency domains and levels of practice among healthcare quality professionals.
- To investigate the impact of Certified Professional in Healthcare Quality (CPHQ) certification on professional performance.
- To identify key competencies crucial for driving healthcare quality improvement initiatives.
Main Methods:
- Survey data from 1,671 healthcare quality professionals were analyzed.
- Responses were collected using the NAHQ Professional Assessment survey.
- Statistical analysis was employed to compare competency levels between certified and non-certified professionals.
Main Results:
- Two-thirds of respondents reported working across 4 or more competency domains.
- 85% of participants were actively involved in Performance and Process Improvement.
- Certified Professional in Healthcare Quality (CPHQ) holders demonstrated statistically significant higher-level performance in 13 of 29 competencies, including all aspects of Performance and Process Improvement.
Conclusions:
- Healthcare organizations require a workforce with specialized quality and safety expertise for effective transformation.
- Continued professional development, particularly attaining CPHQ certification, better positions individuals to advance quality goals.
- Investing in CPHQ-certified professionals can lead to improved organizational outcomes and enhanced healthcare quality.
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