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Factors Influencing User Satisfaction with Information Systems: A Systematic Review
Leila R Kalankesh1,2, Zahra Nasiry1, Rebecca A Fein3
1School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran.
Galen Medical Journal
|September 1, 2021
Summary
Understanding user satisfaction with information systems is key to their success. Key factors include information quality, system design, vendor support, and organizational management, all crucial for effective hospital information systems.
Area of Science:
- Health Informatics
- Information Systems Research
- Human-Computer Interaction
Background:
- User satisfaction is a critical metric for information system effectiveness, especially in healthcare.
- Hospitals invest significantly in information systems, making user satisfaction vital for project success.
- Identifying factors influencing user satisfaction is essential for designing, developing, and adopting hospital information systems (HISs).
Purpose of the Study:
- To conduct a comprehensive review of factors influencing user satisfaction with information systems.
- To synthesize existing research on user satisfaction measurement in information systems.
- To identify key dimensions impacting user satisfaction in the context of HISs.
Main Methods:
- Systematic literature search of PubMed, Science Direct, and IEEE databases (1990-2016).
- Development of a search strategy using keywords: "model," "user satisfaction," "information system," "measurement," "instrument," and "tool."
- Extraction and categorization of reported dimensions and factors influencing user satisfaction.
Main Results:
- User satisfaction with information systems is influenced by seven key dimensions.
- These dimensions include: Information quality, system quality, vendor support quality, system use, perceived usefulness, user characteristics, and organizational structure & management style.
- Proper consideration of these factors during system development and implementation is likely to increase user satisfaction.
Conclusions:
- User satisfaction is a complex evaluation construct crucial for information system success in hospitals.
- Addressing the seven identified dimensions is essential for maximizing user satisfaction with HISs.
- Failure to consider these factors can lead to user dissatisfaction and system failure.
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