Quality in Higher Education and Satisfaction among Professors and Students
María Del Carmen Olmos-Gómez1, Mónica Luque-Suárez2, Concetta Ferrara3
1Department of Research Methods and Diagnosis in Education, Faculty of Education and Sport Science, University of Granada, 52005 Melilla, Spain.
European Journal of Investigation in Health, Psychology and Education
|September 20, 2021
Summary
Students reported higher satisfaction with educational quality coordination than professors in Naples higher education. Increased student involvement in management is recommended for self-evaluation.
Area of Science:
- Higher Education Research
- Educational Quality Assessment
- Sociology of Education
Background:
- Assessing student and professor satisfaction with educational quality is crucial for institutional improvement.
- Previous research indicates potential discrepancies in perceptions of educational quality between students and faculty.
- Understanding these differences can inform strategic management in higher education institutions.
Purpose of the Study:
- To analyze significant differences in satisfaction with educational quality between students and professors in Italian higher education.
- To investigate perceptions of educational quality concerning management and satisfaction.
- To provide data-driven recommendations for enhancing student engagement in institutional management.
Main Methods:
- A quantitative study involving 622 participants (501 students, 121 professors) from higher education in Naples, Italy.
- Utilized a validated instrument to measure quality parameters and confirmed its reliability.
- Employed an independent samples Student's t-test to compare satisfaction levels between student and professor groups.
Main Results:
- Significant differences were found in satisfaction levels regarding educational quality between students and professors.
- Students reported higher satisfaction with the coordination of teachers and staff in the educational process compared to professors.
- The findings underscore a disparity in perceived quality, particularly in management and coordination aspects.
Conclusions:
- Student perceptions of educational quality, especially concerning coordination, are significantly higher than those of professors.
- Active inclusion of students in the direct management of higher education centers is recommended.
- Student satisfaction levels should be considered a key indicator in institutional self-evaluation processes.
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