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Development and validation of the e-Work Self-Efficacy Scale to assess digital competencies in remote working
Carlo Tramontano1, Christine Grant2, Carl Clarke3
1Research Centre for Global Learning, Coventry University, Coventry, United Kingdom.
Computers in Human Behavior Reports
|September 27, 2021
Summary
Remote work requires digital resilience. A new scale helps assess e-skills, trust, and self-care, identifying worker profiles like "Well-adjusted" and "Unhealthily dedicated" to improve remote work outcomes.
Area of Science:
- Organizational Psychology
- Digital Workplace Studies
- Human-Computer Interaction
Background:
- The COVID-19 pandemic significantly increased remote work globally.
- This necessitates identifying key competencies for digital resilience in employees and employers.
- Digital resilience is crucial for maximizing remote work benefits and minimizing risks.
Purpose of the Study:
- To present a multifaceted e-Work Self-Efficacy Scale.
- To support the Digital Resilience Competency Framework (DRCF).
- To assess e-skills, trust building, self-care, remote social skills, and remote emotional self-efficacy.
Main Methods:
- Data collected from 670 non-managerial employees in a Czech telecommunications company.
- Analysis using a bi-factor model.
- Latent Profile Analysis to identify distinct remote worker profiles.
Main Results:
- The e-Work Self-Efficacy Scale demonstrated support for a bi-factor model.
- Three remote worker profiles were identified: Well-adjusted, Unhealthily dedicated, and Distrustful self-shielding.
- These profiles highlight varying levels of engagement, boundary setting, and trust.
Conclusions:
- Digital resilience competencies are vital for sustainable, productive, and healthy remote work.
- The e-Work Self-Efficacy Scale is a practical tool for assessing and developing digital resilience.
- The scale complements the DRCF, offering managers and employees actionable insights.
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