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Related Experiment Videos

Why patients change dentists: practitioners' views.

R M O'Shea, N L Corah, W A Ayer

    Journal of the American Dental Association (1939)
    |June 1, 1986
    PubMed
    Summary
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    Dentist patient turnover is mainly due to external factors like relocation, not practice issues. Patient dissatisfaction and practice reputation are also key drivers for patient acquisition and retention.

    Area of Science:

    • Dental Practice Management
    • Patient Retention Strategies

    Background:

    • Understanding patient turnover is crucial for dental practice sustainability.
    • Identifying factors influencing patient departure and acquisition is essential for practice growth.

    Purpose of the Study:

    • To investigate dentists' perspectives on the primary reasons for patient turnover.
    • To identify key factors influencing patient acquisition in dental practices.

    Main Methods:

    • A questionnaire was administered to dentists during a 1984 health screening.
    • The survey focused on dentists' opinions regarding patient departure and new patient sources.

    Main Results:

    • Most dentists believe external factors like job changes and relocation are primary reasons for patient loss.

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  • Patient dissatisfaction with treatment, care quality, and pain management also contribute to patient attrition.
  • Lay referral, community reputation, and practice location are identified as major sources for new patients.

    • Conclusions:

    • Dental practice patient turnover is significantly influenced by external life events rather than solely practice-related issues.
    • Addressing patient satisfaction and leveraging community presence are vital for successful dental practice management and growth.